Shipping and Returns
RETURN AND EXCHANGE
I want you to be satisfied with your purchase, but if for any reason you wish to return/exchange an item purchased at full price from the online store, please contact us within 14 working days of your order arrival. All returns must be unworn, unwashed and undamaged. If the product shows signs of being worn, washed or damaged, I reserve the right not to refund the return.
For Portugal only, benefit from Free Returns.
Fill in the Return Form, available on the website.
Outside Portugal, customers are responsible for the costs of returning the item(s). Please send your return package with a tracking number, signed delivery and/or insurance as R3ADY TO PLAY is not responsible for lost returns.
If you have not received a return label or have lost it, you can send it to the following address:
R3ADY TO PLAY
Rua Dr. Aníbal Álvares da Silva, 2A - 3º Esq.
For exchanges only, I recommend customers place a new order and return the original order as I cannot guarantee that the item will be available at the time the exchange is received.
RETURN AND EXCHANGE OF GIFTS
I can only fulfil your return/exchange request if the item was purchased from https://r3adytoplay.com. The exchange can only be processed for an item of equal or lesser value. Refunds will only be processed back to the buyer's original form of payment.